Integration Error: ERROR (4007) Invalid Lesson Hook

Updated May 07, 2020

Make use of these troubleshooting steps if the following is occurring:

  • ERROR (4007) is occurring when selecting lesson hooks in your LMS

Instructors and students should access HOL Cloud using Firefox, Chrome, or Safari web browsers to ensure compatibility.

1. Check that the Course Hook is set up correctly.

Select your LMS to review the specific instructions related to this step.

  • Canvas: Check that the Course Hook is in the App you created to link HOL Cloud and your Canvas Course in the Custom Fields section.
  • Blackboard: Check that the Course "Web Link" has the Course Hook in the Custom Parameters section in the Web link setup.
  • D2L/Brightspace: Check that the Course Hook is added to the Custom Parameters appropriately.
  • Moodle: Check that the Course Hook is in the Custom Parameters section in the External Tool setup.

Once you have checked the settings on your Course Hook, make sure to click on the link within your course. You should be redirected to your HOL Course Dashboard. After this try clicking on the lesson link. If you were redirected to your Course dashboard again you have fixed the broken link. If you are still experiencing the error move on to step 2.

If you used the Master Course Hook (course_hook=hol-mcourse-……. ) during setup:

  • Select the link within the course, if you are directed to a course setup page try completing the course setup. If the course setup page does not redirect you to you HOL Course Dashboard reach out you your regional account manager
  • If the Course Hook link is giving you another error, try replacing the Master Course Hook (course_hook=hol-mcourse-……. ) with the regular Course Hook (course_hook=hol-...........)

2. Check that the Lesson Hooks are set up correctly.

Select your LMS to review the specific instructions related to this step.

  • Canvas: Check that the Lesson Hook is in the App you created to link HOL Cloud and your Canvas Course in the Custom Fields section. Double check that the Lesson App is linked to the Assignment you created.
  • Blackboard: Check that the lesson "Web Link" has the Lesson Hook in the Custom Parameters section in the Web link setup.
  • D2L/Brightspace: Check that the Lesson Hook is added to the Custom Parameters appropriately. Double check that you have added the Lesson hooks to the Assignments correctly. 
  • Moodle: Check that the Lesson Hook is in the Custom Parameters section in the External Tool setup.

Once you have checked the settings on your Lesson Hooks, make sure to click on the link within your course. You should be redirected to your HOL Course Dashboard. If you are still experiencing an error:

  • Clear your cache and cookies for a time period longer than the last 24 hours.
  • Try deleting the Lesson link you created and re-adding it.
  • If none of those steps have fixed the issue Contact your Regional Account Manager.

 If you were redirected to your Course dashboard you have fixed the broken link. If you are still experiencing the error contact your Regional Account Manager.

Note: Students will automatically be redirected straight into the lesson itself.

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