Bookstore Account Policies

Updated Feb 18, 2020

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  • All orders placed with a Purchase Order (PO) must include a physical copy of the PO, including a Class Start Date. The PO can be emailed or faxed to Hands-On Labs. If there is incorrect information on the PO, or changes are made, a corrected copy will be required.
  • Bookstores should obtain a webpage Login and Password to order kits for financial aid students. An order confirmation and tracking information will be sent via email. The student’s financial aid can then be charged for the entire price of the order including shipping.


Our experiment kits contain chemicals and agars that have a limited shelf life. Be sure to rotate existing stock so that older kits are sold first. This will decrease the chance of having kits in stock that may be outside of the 45-day return policy.


  • Standard processing on bulk orders is two weeks.
  • Hands-On Labs’ shipping carrier is United Parcel Service (UPS), and our normal shipping method is prepaid UPS Ground. Deliveries can take 4-6 business days from the date of shipment.

Contact Information

Please contact our client support team with any questions about setting up an account or placing orders:


Phone: (866) 206-0773

Fax: (720) 420-4927

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